Take control of your business’ future
Management Training Florida offerings are unique because they are 100% customized to drive measurable results to your organization's bottom line. We have a wide selection of business and coaching services. We tailor our programs to your needs and adapt to your schedule. Whether you need to increase your influence at work, challenge your employees to meet new goals, or kick-start your business self-improvement project, Management Training Florida will help you take control of your business today. |
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Management Training Solutions
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Cash Flow
Developing leaders that consistently pay keen attention to cash flow on a daily basis without losing context to overall plan implementation requires a good working understanding of Key Performance Indicators (KPI’s) in their processes and specific to their industry and helps employees know how they are doing. Helping leaders integrate the mindset to always be looking for ways to identify KPI’s, create a system to track and measure KPI’s and integrate the habit and knowledge gained from this activity, keeps managers and their team aligned with the overall company goals.
Depending on “after the fact” historical financial data from accounting, promotes a reactive management/leadership style potential that is not healthy for the organization. Reactive leadership develops a surviving mentality rather than an opportunity mentality. The question is: Which mentality and skill will thrive in the marketplace? |
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Customer Retention
Helping leaders understand the financial impact of lost customers on multiple metrics is critical to long term success. Management Training Florida’s focused approach and in-depth training for all clients, leads to a deep appreciation of the need to thoroughly track all past and existing customers.
In the broad view, creating specific marketing strategies to retain customers, supported by systems and measures to track and retain satisfied customers, needs to be simple and easily understood by everyone in the organization, as an overall goal. Management Training Florida helps clients develop the systems, tools, and specific KPI’s to ensure sustainable superior performance.
An extension of the broad view is the KPI of employee retention, satisfaction, culture, and morale. A recent study conducted tracking customer satisfaction determined that the employer-employee relationship directly impacts the employee-customer relationship. Thus, leadership is a critical factor in retaining customers.
Management Training Florida helps companies understand these principals in a deep and meaningful way. Coaching is used to develop teams, systems, and measures so that they create “raving loyal fans,” rather than just satisfied customers. |
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Customer Service
Key questions are: How does customer service fit in your strategic plan? How has it fit in the past? More importantly, how will it fit in the future? Customer service in top performing industries is a prime leadership value - it is non-negotiable! Top performers keep there “eye on the prize” all the time. At Management Training Florida, we help leaders achieve top performance by implementing systems and procedures to ensure focus everyone in the organization is focused on customer service.
A few of the ways this is done is by:
- Analyzing the training budget: How do you measure the result?
- Assessing frontline management and employees: What is their understanding of their responsibility? What is your Service Recovery System? Are your employees empowered to do what it takes to resolve problems and create raving fans?
System development: Do you have a measureable performance and accountability system to ensure extraordinary customer service? |
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Employee Engagement
Jack Welch once said if he could only measure three indicators of how well a business is performing and/or will perform in the future, one of them would be employee satisfaction. It is proven that how leaders engage and treat employees links directly to how employees treat customers. So why don’t more organizations have a simple yet effective measurement system to quantify the engagement and involvement of all employees?
“The first level of engagement the employee has is with their career or profession, and the other is the engagement an employee feels toward their employing organization.”
SOURCE: The Drivers of Employee Engagement, Robinson D, Perryman S, Hayday S. 2004. ISBN 1 85184 336.
“Research shows that highly engaged companies produce on average 29% more revenue, 50% more likely to have above average customer loyalty and are 44% more likely to turn above-average profits than companies with less engaged workforces.”
SOURCE: Values Shift: The New Work Ethic & What it Means for Business, John B. Izzo. Prentice Hall Canada, 2000.
“A nationwide U.S. study of 7,939 business units across 36 companies found that engagement has a direct relationship with heightened business outcomes. Those units with above average levels of employee engagement outperformed below average units by 104% on a composite measure of business performance.”
SOURCE: Schmidt, F.L. & Hayes, T.L. Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: Journal of Applied Psychology, 2002.
Management Training Florida creates organizations of coaching and feedback to increase their employee engagement by providing data to management, through the use of our organizational survey. |
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Employee Retention/Turnover
Employee retention is a direct result of the culture created by effective leadership. However, companies with turnover or moral problems could have a leadership issue. A key performance issue for many companies starts the very minute they decide to take on a new team member. Aligning new employees with your desired culture starts with how the recruitment process positions your company’s overall vision and mission.
For example, this includes an analysis of what personality type is best suited for the position, how you will leverage resources so that the initial experience for the potential new employee positions them into the mindset of the culture you are creating, how training is conducted, how ongoing training enhances company culture.
Employee retention is as much about creating a designed culture based upon, and aligned with, your company’s vision and mission. Words on a page stating a vision and mission that do not reflect the actual employee experience have a way of backfiring.
Aligning leaders to this critical realization and then helping them develop specific ways to achieve the results is one of the most rewarding ways that Management Training Florida can work with your company.
Holding leaders accountable for employee satisfaction is one of the many ways to sustain employee retention. |
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Employee Satisfaction Survey/Morale
All national research involving high performing organizations suggests that employees do not leave organizations, they leave their boss. The most effective means to collect data from front line employees is to survey them in a confidential manner that allows every employee in the organization to provide feedback to management about areas of strength in certain locations and clear areas of concern. Once the survey administration is finalized, the next important step in the survey is to allow trained facilitators to visit each and every store and department to ask employees “why” they scored the survey the way they did. The qualitative feedback is critical for Management Training Florida staff to finalize the final report to management. Scores alone are dangerous and should not be acted on. Once all the one hour feedback sessions are completed across all locations, the hand written notes are sent to in to Management Training Florida for integration into the final report. In addition, the final report will allow production of a Management Index Report which force ranks all members of management, based on a certain list of nine specific questions in the survey that provide feedback about leadership effectiveness.
Once all the survey data is tabulated, Management Training Planning begins. Top performing organizations now put the data into action. Once managers are trained about how to engage their direct reports in sharing the feedback scores with them and engaging them in process of identifying areas to improve amongst their team - Management Planning is next. Each manager will be provided data about how their individual scores compare to national “best in class” scores on each and every question of the entire survey. This comparison serves as a reference point for improvement and Management Planning. The online reporting also shares specific recommended actions that can be implemented by each manager at their department level.
These actions serve as a valuable resource for managers who are serious about improving their scores. At this point, managers who value their results tie directly to the organizational need to improve accountability within the ranks of management. |
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Talent Promotion Systems
This is the design, development, and implementation of a systematic approach to promoting people with the organization at all levels. Organizational and job competencies are important components. These skill identifications include both technical and non-technical skills. Once the systems are designed, the rollout and training are critical to allow management accountability. |
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Call (727) 483-5779 for Leadership Training.
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Call Management
Training Florida Now. |
| (727) 483-5779 |
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2142 Palm Harbor Blvd. N. (ALT 19)
Suite C
Palm Harbor, Florida 34683 |
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| Toll Free |
| 877-611-0050 |
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"John shows sensitivity and understanding that is unexpected from a man with his credentials and stature (professional and physical). He truly cares enough to hold you accountable, and he makes it hard for you not to succeed. If the step to the next level seems a bit too high, you might need a boost or a hand-up from John."
Michael Pfeffer, MBA, Certified Business Appraiser
Murphy Business Financial Services
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“One of the biggest struggles for our organization was accountability. With the help of ActionCOACH, we were able to develop a system for accountability that clearly defined expectations, follow up, and execution. This has lead to better accountability through fair consequences and rewards.”
Glo Cuiffi, COO MotorSports Solutions
Harley Davidson
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“The employee engagement survey that we conducted with John Lankford’s coaching was tremendous! The results clearly pointed out opportunities to better communicate with our employees – there were a lot of quick fixes that allowed for us to create better satisfied employees.
This session opened our eyes to some very simple things we could do that made huge impacts to our employees – can you believe that just talking about the fact that we have employee discounts and how pay is calculated could make a big difference? It can – do the little things well and it’s amazing the return you get from your employees.”
Glo Cuiffi, COO MotorSports Solutions
Harley Davidson
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“John Lankford is one of the best coaches that I know. John combines clear thinking with encouragement. Focusing on his client's strengths, John accelerates personal success. After many years helping others reinvent themselves, John provides fact-based recommendations for career transitions. John helped me transition to my new career and became my friend in the process.”
Tim Garmager, retired senior partner
Deloitte
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“John has demonstrated a wide range of interpersonal competencies and coaching skills. His firsthand experiences working with people from the shop floor to union leaders to global senior executives have prepared him to provide experienced coaching to a wide variety of professionals. Having held various leadership positions has allowed John’s coaching to be very targeted and customized to meet individuals developmental or performance improvement needs.”
Rick P., Director, HR Business Operations
Ford Motor
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“Strategic planning, organizational alignment and accountability are clearly strengths of John Lankford. I have found his executive coaching tremendously valuable. When results matter, John understands execution.”
John S., Chief Operation Officer
Johnson Precision Die Casting
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“I would like to thank you for the one-on-one coaching you have done with me and for the work we are continuing to do. It has been a real inspiration to have an up line that has already been through some of the challenges that are currently arising in our industry. I have attended many seminars and read many books but it was never quite as much fun not did it stick with me quite as well as it has working with you. I have been able to make changes in my personal and business life that will continue to have positive impacts throughout the rest of my life. Your best Sales Associate is a happy customer and I can tell you that I have wholeheartedly asked no less then 10 people to call you so that they too can realize the benefits of what your firm has to offer.”
Jim Martin, V.P. of Operations
Raymond Products
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“I want to again thank you again for the session you provided for our staff and more importantly, our clients. In the past, I have hosted events similar to this for our advertisers, but none have had the lasting impact and value your training has had. It was interesting to see how engaged the attendees were and how they agreed when you discussed strategies to improve their bottom line. I was equally impressed with your delivery and your command of the room. Most of the group had never met you, but you were immediately viewed as an expert and true business consultant.
To this day, some six months later, we still have clients speak of how they truly enjoyed your session and how much value and an impact it had.”
Bob Beville, Director of Sales
Waterman Broadcasting NBC-2 and ABC-7
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“When we started the Strategic Planning process with ActionCOACH in September we had no idea how much work it would be. We didn’t realize the time, analysis, and heartache that would be required to really plan. It has now been almost 6 months since we started the process and I can say that the hard work and tough analysis of our strengths and opportunities have allowed our organization to position itself much better for the future. Although the process hasn’t been fun and has required a lot of commitment for the strategic team, the results are really important for any organization that wants to make sure that it is paying attention to the most important thing – cash flow. We are now able to analyze on an ongoing basis how our decisions and performance right now affect our future.”
Glo Cuiffi, COO
MotorSports Solutions
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